Our girl Milly gets to come home tomorrow after being "serviced" at Dewmar Acres. We been really missing her around and even her buddy Tina has been acting sad. Were going to trailer over 2 more of our girls and leaving them until they get their baby on board sticker. The really exciting part is we might be bringing the sister to my favorite girl Margie home with us. Mallory is her name. It's really weird because when we were last over I had a feeling about one of her goats and asked if it happened to be related to Margie and sure enough she was. Dewmar Acres offered to sell her to us tonight. She really don't want to part with her but said she would only sell her to us. I'm so excited at the idea of bringing her home. I didn't think you could get so attached to goats but they really do all have their different personalities. They get so spoiled. Margie gets so mad at me if I don't let her out the front of the barn every morning and knows how to manipulate me. lol.
Looking for help if it is out there, or if you know someone. STAY AWAY FROM Rocky Mountain Auto Brokers! Please excuse the long post. We recently bought a 2005 Nissan Exterra from them and it has been a total nightmare since then. They are located in the Woodmen and Austin Bluffs area. We have little (emphasis on little, and being a disabled Vet) but needed a good delivery vehicle. I know my way under a hood pretty good so I thought to check the oil and oil cap for any signs of a head gasket leak but in our hurry I forgot to check the radiator cap for signs of oil in the water. After reading the fine print of our warranty that cost $1,300 for a 60 month and 100,000 mile warranty, the catch being you have to wait 3 months and 1,000 miles for it to be in effect. (A detail we missed in the fine print and a fact the dealer didn’t disclose) On all their cars was the huge sticker that said Certified Pre-Owned, so we weren’t too worried. To battle this I changed the antifreeze and thus saw no more signs of oil in the water so we decided to wait out the three months and put the 1,000 miles on it and then park it for months. (We figured it was a possible repair that was fixed and the oil in the water was residual. The day after we brought the car home the check engine light came on (had experience in this issue and figured it was an oxygen sensor which isn’t a huge worry.)
Long story short ( I will try to make it short : P ) The warranty waiting period arrived but before we could get in the turd mobile it totally crapped out requiring a tow truck. Not trusting Rocky Mountain Auto Brokers, we had it towed to the Toyota Dealer right next door. They diagnosed it to find one cylinder head was warped and the #1 piston was cracked thus destroying the catalytic converter and everything down that one side of the engine. Toyota thus called the warranty company and they wanted to see my maintenance records so I provided the Auto Zone receipt for the one and only oil change it was due for that I did myself. THIS WAS NOT GOOD ENOUGH, even with a written document from Toyota that the damages were not oil change related. Apparently we missed the fine print in all the legal ease. According to the contract all oil changes must be done by a licensed shop. ( I have never dealt with a warranty like this in my life and always saved my maintenance receipts). The Toyota dealer called the warranty numerous times and they flat out refused to cover or even come to inspect the damage thus telling us we were out of luck. ( Drivers Edge Warranty Co. )
We then turned to the dealer for help. We explained the whole situation to a manager named Steve Mc Dowell. After getting nowhere and the conversation started to decline. He literally told us “we should have taken the car to a mechanic, buyer beware and it sucks to be you” (Exact words) I have a calm temper but that was the last straw. I slammed my hands on the desk grabbing my paper work intending to leave after cussing him out. He then proceeded to come around his desk and pushed me. I begged over and over to do it again for witnesses to see it happen, with all intentions putting him in his place. He then screamed out “Call the police!” His reason for pushing me was that I breathed to close to him … lmao. In hind sight I should of waited for the police but my adrenaline was pumping so bad. (Diana was witness to all this.) That same day he called Diana apologizing and offered to have the work done at BRAKES PLUS! (I don’t trust them for work that involved especially when they called me to find out which side had the leak. I know you can’t just fix on head gasket and that you have to do both.” We then decided to have the Toyota dealer do the work and take some time to cool off.
A few days later after finding out the repair bill was a total of $5,000 to replace the whole engine we decided to go up the ladder of managers at Rocky Mountain, Jason Oringer at the top of decision makers. We went in as calm as could be and never let our anger take over. We told him about the assault and he could care less. All we asked was that he cover at least half the bill. His answer was that we should have had Brakes Plus do the work ( We know the cost would have been well over what we were asking) He refused. Then proceeded to tell us that they are under no legal obligation once the vehicle leaves the lot even though his cars are “Certified Pre-Owned” and we had a warranty covering seals and gaskets. He then admittedly said “we no longer carry that warranty since they had so many problems with it.” We told him we would take him to court and he said “you’re not going to get anywhere since they will concentrate on the contract fine print.) In my opinion ---- you sell a bad car and a bad warranty you should do what’s right for business ( that’s our motto for our small business ) They are typical scum bag scam artists in my opinion.
We ask PLEASE, If anyone has any media contacts, info on similar experience or a good lawyer that thinks they can get some results we would most certainly be forever grateful. This truck has been a night mare.. It takes a lot of goat milking to make up $5,000 and please, please stay away from Rocky Mountain Auto Brokers.
Thank you for taking all the time to read this
Ken and Diana.